FAQ
How long does it take to make a product?
The time required to create a shoe depends on production capacity, sourcing the base shoe you choose, and the complexity of the design. On average, I estimate about a month for the design and painting process, though this can vary greatly depending on the season.
For deadline-sensitive orders, it’s best to book an appointment with me to ensure your shoes are ready on time. This also applies to all gift items.
How can you book an appointment with me?
Once the deposit is received, your appointment is automatically booked, and you’ll be added to my calendar.
Do you need to buy the shoe?
I work with several resellers, so if you provide the desired shoe size and type, we can find the most suitable base shoe for you. In this case, the cost of the shoe must be paid in advance.
I also accept shoes ordered and brought by you, provided the shoe's condition is suitable for the design.
Can I request painting on a used shoe?
I can accept lightly used shoes in good condition with an additional cleaning fee, which is assessed after evaluating the shoe’s condition. Unfortunately, I cannot accept shoes that have been worn for a longer time.. These policies help ensure high-quality designs. If you’re considering using used shoes or unique materials, please contact me.
How waterproof and durable are the shoes?
I use products and paints specifically designed for shoes, ensuring that your shoes stay as durable as possible. Each custom shoe is finished with a waterproof coating and a protective layer.
How much does a custom shoe cost?
There are many variations available—you can choose from minimal, standard, extra, or extreme designs. Prices depend on the design’s size, complexity, and the number of painted areas, but as quotes are free, feel free to ask. Click on custom sneaker to request a quote.
How will you receive your order?
You can choose to have your order delivered to your home or shipped by mail.
Can the product be returned if the size is incorrect?
Due to the customization of the product, I cannot accept returns or exchanges for hand-painted items. Therefore, please double-check the information and size you provide when ordering.
How should I clean my custom shoes?
Each pair of shoes comes with a cleaning guide, and you can also find tips on the website for prolonging your favorite shoes' life.
Avoid using chemicals or products containing alcohol or acetone. Machine washing is not recommended. Hand cleaning is the best method to ensure no damage during the process, as sensitive materials can be damaged in the machine, and the heat from the dryer can deform the shoes. Additionally, washing large items like sneakers can damage your washing machine.
If you use dish soap, be cautious: dilute it in plenty of water, as concentrated dish soap can discolor certain materials or strip natural oils from them.
How can I extend the life of my custom shoes?
It's recommended to reapply a waterproof spray about every three months after cleaning a custom shoe. Various waterproofing sprays can work well for this, and popular waterproof sprays from shoe stores are recommended to keep your custom in top shape for a long time.